Bibliografía

[01] Draheim, D., “Business Process Technology: A Unified View on Business Processes, Workflows and Enterprise Applications”, Springer, 2010.

[02] “Improving Business Processes: Expert Solutions to Everyday Challenges”, Harvard Business Review Press, Pocket Mentor Series, 2010.

[03] Hohpe, G., Woolf, B., “Enterprise Integration Patterns: Designing, Building, and Deploying Messaging Solutions”, Addison-Wesley Professional, 2003.

[04] Manouvrier, B., Ménard, L., “Application Integration: EAI B2B BPM and SOA”, Wiley-ISTE, 2008.

[05] Reynolds, C., “Introduction to Business Architecture”, Course Technology PTR, 2010.

[06] Fischer, L., “BPMN 2.0 handbook: methods, concepts, case studies and standards in business process management notion”, Future Strategies Inc., 2011.

[07] Lehmann, C., “Strategy and business process management: techniques for improving execution, adaptability, and consistency”, CRC Press, 2012.

[08] Daigneau, R., “Service Design Patterns: Fundamental Design Solutions for SOAP/WSDL and RESTful Web Services”, Addison-Wesley Professional, 2011.

[09] Rademakers , T., “Activiti in Action: Executable business processes in BPMN 2.0”, Manning Publications, 2012.

[10] Osterwalder, A., Pigneur, Y, “Business Model Generation: A Handbook for Visionaries, Game Changers, and Challengers”, Wiley, 2010.

[11] Improving Business Processes, Harvard Business Press, 2010

[12] Paul Harmon, Business Process Change: A manager’s guide to Improving, Redesigning and Automating Processes. Morgan Kaufmann Publishers, 2003.

[13] Thomas Pyzdek and Paul Keller, The Six Sigma Handbook, Mc Graw Hill, 2009.

[14] Hoyle, D. ISO 9000 Quality Systems Handbook, Sixth Edition, Elsevier, 2009.